Engineers at S CUBE Technology Services provide high-grade remote technical support to clients. Functions that they perform include ensuring that all the tickets/calls are responded to within the required time-frame to meet the SLAs, forwarding calls to the support manager if tickets are Level 3. Giving courtesy calls to clients and taking feedback from them. Carrying out regular system updates, reconfiguration and timely training.
Creating necessary infrastructure for actual deployment is a time consuming job. We will render an efficient Pre Development support to startups.
Creating necessary infrastructure for POC is sometimes a time consuming job. We will render an efficient Pre POC support to startups.
S CUBE Technology Services’s team will engage with end users via email in a professional and pro cient way. The client has the option to utilise S CUBE Technology Services email system or work with their own email system.
S CUBE Technology Services’s team will engage with end users via calls or conferences in a professional and pro cient way. Our quality assurance team will provide full technical support to end users.
We will integrate support chat into your application or website and provide an instantaneous on boarding session for new users.